Take a Moment to read our Frequently Asked Questions

Q: What does a client usually wear during a massage session?

A: Please wear a loose fitting top and stretchy or loose pants so that you receive the optimal treatments during your Thai Massage. For Table Massages, you undress to your comfort level, and will be draped with a sheet covering everything that is not exposed.

Q: Should a client tell their massage therapist about any medical conditions, medications or allergies?

A: Yes! You will fill out a client intake form when you first check-in for your appointment. You must indicate any health conditions that Jade Yates should be aware of on the form. The therapist will review the form prior to starting the massage and may ask you some questions about any medical conditions (recent injuries, surgery, sore areas, allergies, etc.) prior to starting the massage. However, please feel free to bring up any medical conditions or concerns with Jade Yates before or during your massage. We rely on you to inform Jade Yates of Jade’s Mobile Massage of any health conditions that she should be aware of that may affect your massage treatment.

Q: Should a client tell Jade Yates the type of pressure (strong, medium or soft) they are comfortable with for their massage?

A: Yes, you should. You can indicate the level of pressure you want during the massage on the client intake form you complete when you first check-in for your appointment. However, if at any time during the massage you are not comfortable with the level of pressure Jade Yates is using (either too soft or too strong), please let Jade Yates know immediately, so she can adjust the level of pressure being used for your massage.

 Q: What should I do after my massage?

A: It is important to take time to relax after your massage. Please drink plenty of water, as massage releases toxins in the body, and you want to flush them out. 

Q: Are we open every day of the year? What are your hours?

A: We are usually open every day except Thanksgiving Day, Christmas Day, and New Years Day, but always by appointment.

Q: How can a client make an appointment?

A: You can make an online appointment at any time through our website. However, please give us a call if you prefer to speak with us directly. When making an appointment, we request an e-mail address and mobile number so we can send you a confirmation & reminder of your appointment. 

Q: What if a scheduled client is late?

A:Sometimes things happen, and we know that you may have been stuck in traffic, or life threw an obstacle in your way.  Our goal is to provide the most flexible, reasonable and fair business practices. If you arrive late you will receive a full session if there is no appointment scheduled immediately after your scheduled time. However, if another session is scheduled to start immediately after your massage, we will unfortunately have to cut short your massage. We will always attempt to give you full allotted time.

Q:  What is Jade Mobile Massage cancellation policy?

A: We use the honor system. When you make a reservation we reserve time exclusively for you. If you must cancel your appointment, please notify us at least three hours before your scheduled time so we can schedule another client to take your place. We have the discretion to charge your credit card if you meet the above criteria and cancel less than three hours before your appointment and we are unable to fill your time slot. The cancellation fee is $30 per person/per hour.

BE ADVISED: We cancel your appointment if you have not arrived within 15 minutes of your scheduled appointment time and have not notified Jade Mobile Massage by phone that you are running late.

Q: Should a client tip?

A: Our therapists appreciate a gratuity for a job well done. Generally, tips are 15-20% or more of the charge for the massage service. Tips can be paid in cash after the massage or added to the charge if you are paying by credit card.

Q: Do we sell Gift Certificates? 

A: Yes, you can purchase them from the website. We offer gift certificates for any service you would like. Gift certificates expire one year after purchase.