Take a Moment to read our Frequently Asked Questions

Q: What does a client usually wear during a massage session?

A: Please wear a loose fitting top and stretchy or loose pants so that you receive the optimal treatments during your Thai Massage. For Table Massages, you undress to your comfort level, and will be draped with a sheet covering everything that is not exposed.

Q: Should a client tell their massage therapist about any medical conditions, medications or allergies?

A: Yes! You will fill out a client intake form when you first check-in for your appointment. You must indicate any health conditions that Jade should be aware of on the form. The therapist will review the form prior to starting the massage and may ask you some questions about any medical conditions (recent injuries, surgery, sore areas, allergies, etc.) prior to starting the massage. However, please feel free to bring up any medical conditions or concerns before or during your massage. We rely on clients to inform Jade of any health conditions that she should be aware of that may affect your massage treatment.

Q: Should a client tell the therapist the type of pressure (strong, medium or soft) they are comfortable with for their massage?

A: Yes, you should. You can indicate the level of pressure you want during the massage on the client intake form you complete when you first check-in for your appointment. However, if at any time during the massage you are not comfortable with the level of pressure (either too soft or too strong), please let the therapist know immediately, so she can adjust the level of pressure being used for your massage.

 Q: What should I do after my massage?

A: It is important to take time to relax after your massage. Please drink plenty of water, as massage releases toxins in the body, and you want to flush them out. 

Q: Are we open every day of the year? What are your hours?

A: The schedule is by appointment only.

Q: How can a client make an appointment?

A: You can make an online appointment at any time through our website. However, please give us a call if you prefer to speak with us directly. When making an appointment, we request an e-mail address and mobile number so we can send you a confirmation & reminder of your appointment. 

Q: What if a scheduled client is late?

A:Sometimes things happen, and we know that you may have been stuck in traffic, or life threw an obstacle in your way.  Our goal is to provide the most flexible, reasonable and fair business practices. If you arrive late you will receive a full session if there is no appointment scheduled immediately after your scheduled time. However, if another session is scheduled to start immediately after your massage, we will unfortunately have to cut short your massage. We will always attempt to give you full allotted time.

Q:  What is Jade Mobile Massage cancellation policy?

A: We use the honor system. When you book an appointment, we reserve time exclusively for you. If you must cancel, please notify us as soon as possible, so we can schedule another client to take your place.

In the event of a no call/no show situation, or if you fail to cancel at least 3 hours prior to your scheduled appointment time, you will be responsible for paying half of the amount owed for the booked massage.

Q: Should a client tip?

A: Our therapists appreciate a gratuity for a job well done. Generally, tips are 15-20% or more of the charge for the massage service. Tips can be paid in cash after the massage or added to the charge if you are paying by credit card.

Q: Do we sell Gift Certificates? 

A: Yes, you can purchase them from the website. We offer gift certificates for any service you would like. Gift certificates expire one year after purchase.